Customer Care & Scheduling Pro with Growth & Training

Rollins, Inc.; Pensacola (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401(k) match

Paid vacation

Job summary

Orkin is hiring a Customer Relations Specialist to support our trusted service team. The role focuses on scheduling, following up on service visits, and maintaining precise records in our system. You will be trained to optimize routes for technicians and ensure timely updates to customers.

We offer competitive pay, a robust benefits package, and a path for growth within a trusted industry leader. No prior pest-control experience required; strong communication and organizational skills are key.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—training provided.
• Apply expertise developed in training to schedule appointments for technicians to minimize drive time and/or distance as needed and suggest alternative routes when appropriate.
• Use listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update and maintain customer database with accurate information including call details, dispositions, payments and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguards customer’s privacy and other proprietary information.

Skills

Customer Service

Communication

Microsoft Office

Typing Speed

Education

High School Diploma

Tools

Windows OS

Job description

Orkin is hiring a Customer Relations Specialist to support our trusted service team. The role focuses on scheduling, following up on service visits, and maintaining precise records in our system. You will be trained to optimize routes for technicians and ensure timely updates to customers.

We offer competitive pay, a robust benefits package, and a path for growth within a trusted industry leader. No prior pest-control experience required; strong communication and organizational skills are key.