Customer Service & Scheduling Specialist — Growth & Training

Western Pest Services; North Wales (Montgomery County); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Paid Time Off

Company Paid Training

Growth opportunities

Job summary

Western Pest Services is seeking a Customer Service Representative for our Spring House, PA office to serve as a liaison between customers and service technicians. The role emphasizes scheduling, problem solving, and proactive follow-up to ensure high-quality service and timely responses.

You will handle inquiries, assist in route scheduling, produce reports, and maintain accurate records with our customer service software.

Qualifications

• High school degree or equivalent.
• Must be 18 years of age.
• Excellent phone etiquette and friendly, professional demeanor.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients.
• Prioritize, plan and complete daily tasks, special projects, and assignments.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive customer follow-up in a timely manner.
• Deliver accurate service and sales information.
• Maintain accurate records utilizing customer service software applications.
• Respond to leads and referrals.
• Partner with management to manage expectations and meet deadlines.
• Assist in scheduling of service routes.
• Produce accurate and timely reports.
• Ensure that work is complete and results are satisfactory.
• Assist in training of new team members as requested/needed.
• Demonstrate strong attention to detail and accuracy.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Tools

MS Office

Job description

Western Pest Services is seeking a Customer Service Representative for our Spring House, PA office to serve as a liaison between customers and service technicians. The role emphasizes scheduling, problem solving, and proactive follow-up to ensure high-quality service and timely responses.

You will handle inquiries, assist in route scheduling, produce reports, and maintain accurate records with our customer service software.