Customer Service Pro: Scheduling & Support

Northwest Exterminating; North Wales (Montgomery County); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Paid time off

Award-winning training

Career growth

Awards and recognition

Job summary

Western Pest Services is seeking a Customer Service Representative for our Spring House, PA office. The role connects customers with service technicians, manages schedules, resolves issues, and handles inquiries with a focus on timely, accurate information.

You will maintain records, respond to leads, and support management to meet deadlines. The position offers competitive pay and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• Must be 18 years of age.
• Excellent phone etiquette and professional demeanor.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients.
• Prioritize, plan and complete daily tasks and assignments.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive customer follow-up in a timely manner.
• Deliver accurate service and sales information.

Skills

Customer service

MS Office

Phone etiquette

Communication

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

18 years of age

Tools

MS Office suite

Job description

Western Pest Services is seeking a Customer Service Representative for our Spring House, PA office. The role connects customers with service technicians, manages schedules, resolves issues, and handles inquiries with a focus on timely, accurate information.

You will maintain records, respond to leads, and support management to meet deadlines. The position offers competitive pay and a comprehensive benefits package.