Customer Care Pro — Growth, Training & Impact

Western Industries-North, LLC; New York (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Paid training

Job summary

Western Pest Services, based in New York City, seeks a Customer Service Representative to be the link between customers and service technicians. You will coordinate schedules, resolve issues, and respond to inquiries while upholding service quality.

The role emphasizes scheduling support, account management, and accurate record-keeping in a fast-paced environment. Western offers training, benefits, and growth opportunities.

Qualifications

• High school degree or equivalent.
• Must be 18 years of age.
• Excellent phone etiquette and friendly, professional demeanor.
• Strong organizational skills and ability to manage multiple priorities.
• Knowledge of MS Office Word, Excel, and Outlook.

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients.
• Prioritize, plan and complete daily tasks, special projects, and assignments.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive customer follow-up in a timely manner.
• Deliver accurate service and sales information.
• Maintain accurate records utilizing customer service software applications.
• Respond to leads and referrals.
• Partner with management to manage expectations and meet deadlines.
• Assist in scheduling of service routes.
• Produce accurate and timely reports.
• Ensure that work is complete and results are satisfactory.
• Assist in training of new team members as requested/needed.
• Demonstrate strong attention to detail and accuracy.

Skills

Customer service orientation

Communication skills

Multitasking

Problem solving

Client interaction

Education

High school diploma or equivalent

Tools

MS Office

Job description

Western Pest Services, based in New York City, seeks a Customer Service Representative to be the link between customers and service technicians. You will coordinate schedules, resolve issues, and respond to inquiries while upholding service quality.

The role emphasizes scheduling support, account management, and accurate record-keeping in a fast-paced environment. Western offers training, benefits, and growth opportunities.