Customer Service Specialist — Scheduling & Support

Western Pest Services; Pennsylvania; Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Training

Growth opportunities

Job summary

Western Pest Services in Spring House, PA is hiring a Customer Service Representative to be the friendly front line for customers and field teams. You’ll coordinate schedules, handle inquiries, and process requests with accuracy and a positive, professional attitude.

Ideal candidates are dependable, eager to learn, and comfortable working in a fast-paced environment. Strong communication and computer skills help you thrive in this role, with competitive pay and benefits.

Qualifications

• High school degree or equivalent is required.
• Excellent phone etiquette and professional demeanor.
• Strong organizational and multi-tasking abilities.
• Proficiency in MS Word, Excel, and Outlook.

Responsibilities

• Provide exceptional customer service to clients and internal teams.
• Prioritize and complete daily tasks and special projects.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive follow-up with customers.
• Deliver accurate service and sales information.
• Maintain records using customer service software.

Skills

Customer service skills

Phone etiquette

Multitasking

Organizational skills

MS Office proficiency

Written & verbal communication

Team collaboration

Attention to detail

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

MS Outlook

Job description

Western Pest Services in Spring House, PA is hiring a Customer Service Representative to be the friendly front line for customers and field teams. You’ll coordinate schedules, handle inquiries, and process requests with accuracy and a positive, professional attitude.

Ideal candidates are dependable, eager to learn, and comfortable working in a fast-paced environment. Strong communication and computer skills help you thrive in this role, with competitive pay and benefits.