Customer Care Specialist: Growth, Training & Benefits

Western Pest Services; New York (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Company training

Growth opportunities

Awards & recognition

Job summary

Western Pest Services in New York City is seeking a client-facing Customer Service Representative to act as the liaison between customers and field technicians. You will coordinate schedules, resolve issues, and respond to service and sales inquiries with professionalism.

The role requires excellent communication, strong problem-solving, and the ability to manage multiple tasks in a fast-paced environment. You will maintain records in our customer service software, assist in scheduling routes,

Qualifications

• High school diploma or equivalent.
• Must be 18 years of age.
• Excellent phone etiquette and friendly, professional demeanor.
• Strong organizational skills and ability to manage multiple priorities.
• Knowledge of MS Office with Word, Excel, and Outlook.

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients.
• Prioritize, plan and complete daily tasks, special projects, and assignments.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive customer follow-up in a timely manner.
• Deliver accurate service and sales information.
• Maintain accurate records utilizing customer service software applications.
• Respond to leads and referrals.
• Partner with management to manage expectations and meet deadlines.
• Assist in scheduling of service routes.
• Produce accurate and timely reports.
• Ensure that work is complete and results are satisfactory.
• Assist in training of new team members as requested/needed.
• Demonstrate strong attention to detail and accuracy.

Skills

Phone etiquette

Communication

Multitasking

Organization

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Western Pest Services in New York City is seeking a client-facing Customer Service Representative to act as the liaison between customers and field technicians. You will coordinate schedules, resolve issues, and respond to service and sales inquiries with professionalism.

The role requires excellent communication, strong problem-solving, and the ability to manage multiple tasks in a fast-paced environment. You will maintain records in our customer service software, assist in scheduling routes,