Client Experience Advocate - Growth, Training & Impact

Western Pest Services; New Jersey; On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Paid time off

Award-winning company paid training

Growth opportunities

Awards and recognition

Job summary

Western Pest Services in Parsippany, NJ is seeking a Customer Service Representative to be the link between customers and service technicians. You will coordinate schedules, resolve issues, respond to inquiries, and support field operations from our Parsippany headquarters.

The role focuses on delivering exceptional service, maintaining accurate records, and contributing to a fast-paced team environment with room for growth and training opportunities.

Qualifications

• High school diploma or equivalent.
• Excellent phone etiquette and professional demeanor.
• Strong organizational skills and the ability to manage multiple priorities.

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients.
• Prioritize, plan and complete daily tasks, special projects, and assignments.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive customer follow-up in a timely manner.
• Deliver accurate service and sales information.
• Maintain accurate records using customer service software.
• Respond to leads and referrals.
• Schedule service routes and produce timely reports.

Skills

Customer service

Communication

Phone etiquette

Organizational skills

Attention to detail

Problem solving

Education

High school diploma

Tools

MS Office (Word/Excel/Outlook)

Job description

Western Pest Services in Parsippany, NJ is seeking a Customer Service Representative to be the link between customers and service technicians. You will coordinate schedules, resolve issues, respond to inquiries, and support field operations from our Parsippany headquarters.

The role focuses on delivering exceptional service, maintaining accurate records, and contributing to a fast-paced team environment with room for growth and training opportunities.