Customer Service & Scheduling Specialist – Growth & Impact

Northwest Exterminating; Brecksville (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay ($20–$25 per hour)

Comprehensive benefits package

401(k) plan with match

Paid vacation & holidays

Tuition reimbursement

Job summary

Orkin is seeking a Customer Service Specialist to be the go-to SM E for customers, coordinating service visits and optimizing routes to reduce drive time. You'll handle inquiries, schedule technicians, and maintain accurate records in a fast-paced environment.

Applicants need strong communication and computer skills, plus a service mindset and accountability to a team. The role offers solid benefits and growth opportunities within a mission-driven company.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules.
• Schedule appointments for technicians to minimize drive time and distance.
• Identify customer concerns and evaluate their needs through active listening.
• Maintain customer database with accurate information and call details.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Skills

Customer service

Sales

Interpersonal skills

Communication skills

Microsoft Office

Computer skills

Time management

Education

High School Diploma

Job description

Orkin is seeking a Customer Service Specialist to be the go-to SM E for customers, coordinating service visits and optimizing routes to reduce drive time. You'll handle inquiries, schedule technicians, and maintain accurate records in a fast-paced environment.

Applicants need strong communication and computer skills, plus a service mindset and accountability to a team. The role offers solid benefits and growth opportunities within a mission-driven company.