Customer Experience & Scheduling Specialist

Orkin; Panama City (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid vacation

Holidays & sick leave

Tuition reimbursement

Employee discounts

Job summary

Orkin is hiring a Customer Relations Specialist to provide top‑notch service and coordinate service visits for homes and businesses. You’ll work in a fast‑paced environment, using trained processes to keep customers satisfied and to optimize technician routes.

Strong communication and basic computer skills are required, with full benefits and growth opportunities through a 120+ year company committed to service excellence.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules.
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time.
• Use your listening skills to identify the customer's concern and evaluate their needs.
• Monitor, update and maintain customer database with accurate information including call details, payments and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguards customer's privacy and other proprietary information.

Skills

Customer service

Sales experience

Interpersonal communication

Basic computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is hiring a Customer Relations Specialist to provide top‑notch service and coordinate service visits for homes and businesses. You’ll work in a fast‑paced environment, using trained processes to keep customers satisfied and to optimize technician routes.

Strong communication and basic computer skills are required, with full benefits and growth opportunities through a 120+ year company committed to service excellence.