Customer Service & Scheduling Specialist — Career Growth

Orkin; Pittsfield (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

Stock purchase plan

Paid vacation & holidays

Sick leave

Tuition reimbursement

Employee discounts

Training program

Job summary

Orkin in Pittsfield, MA is hiring a Customer Service Specialist with a service mindset to join our team. You will field calls, schedule visits, and keep routes efficient while upholding privacy and accuracy.

No prior pest industry experience is required; training is provided. We offer medical/dental/vision coverage, a 401(k) plan with company match, paid time off, and opportunities to grow with a trusted, recession-resistant leader.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—training provided.
• Schedule appointments for technicians to minimize drive time and propose alternative routes when appropriate.
• Use listening skills to identify customer concerns and evaluate needs.
• Maintain customer database with accurate information including call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguards customer privacy and proprietary information.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Time management

Microsoft Office

Education

High School Diploma or equivalent

Job description

Orkin in Pittsfield, MA is hiring a Customer Service Specialist with a service mindset to join our team. You will field calls, schedule visits, and keep routes efficient while upholding privacy and accuracy.

No prior pest industry experience is required; training is provided. We offer medical/dental/vision coverage, a 401(k) plan with company match, paid time off, and opportunities to grow with a trusted, recession-resistant leader.