Customer Service & Scheduling Specialist

Waltham Services; Miami (FL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan with company match

Paid vacation & holidays

Sick leave

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Industry-leading training

Job summary

Orkin is seeking a Customer Service Specialist to deliver the best in pests service with a mindset focused on accuracy, empathy and accountability. You’ll support scheduling, routing and customer satisfaction in a fast-paced, team-driven environment.

No industry experience is required to start; Orkin provides award-winning training, comprehensive benefits, and a path for growth. This entry-level role offers competitive pay and a strong company with 120 years of experience.

Qualifications

• Experience in customer service or sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.

Responsibilities

• Answer and schedule service appointments via calls.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Schedule technicians to minimize drive time and distances.
• Identify customer concerns and determine needs through listening.
• Maintain customer database with accurate information.

Skills

Customer service

Sales

Interpersonal skills

Time management

Education

High School Diploma or equivalent

Tools

Windows

Web-based systems

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist to deliver the best in pests service with a mindset focused on accuracy, empathy and accountability. You’ll support scheduling, routing and customer satisfaction in a fast-paced, team-driven environment.

No industry experience is required to start; Orkin provides award-winning training, comprehensive benefits, and a path for growth. This entry-level role offers competitive pay and a strong company with 120 years of experience.