Client Experience & Scheduling Specialist

Orkin; California; Presencial; USD 26.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision benefits

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Employee discounts

Stock purchase plan

Industry-leading training

Descripción de la vacante

Orkin is hiring a Customer Service Specialist to help customers with a proactive service mindset and accurate support in a fast-paced environment. You will field requests, schedule visits, and streamline routes to improve efficiency while upholding customer satisfaction.

Ideal candidates have prior customer service or sales experience, strong communication, and meticulous attention to detail. The role offers competitive hourly pay, a full benefits package, and opportunities for growth within a

Formación

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsabilidades

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs and initiatives
• Safeguard customer’s privacy and other proprietary information

Conocimientos

Customer service experience

Excellent communication skills

Strong time management

Windows-based systems

Educación

High School Diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Orkin is hiring a Customer Service Specialist to help customers with a proactive service mindset and accurate support in a fast-paced environment. You will field requests, schedule visits, and streamline routes to improve efficiency while upholding customer satisfaction.

Ideal candidates have prior customer service or sales experience, strong communication, and meticulous attention to detail. The role offers competitive hourly pay, a full benefits package, and opportunities for growth within a