Customer Service & Scheduling Specialist

Orkin; Lexington (KY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Job summary

Orkin is seeking a Customer Service Specialist in Lexington, KY. You will be a Subject Matter Expert, fielding requests, scheduling service visits, and maintaining efficient routes to reduce drive time for Orkin Pros.

You will lead with empathy and a service mindset in a fast-paced environment, upholding our commitment to excellence. We offer robust benefits, including medical, dental, and vision coverage, a 401(k) with company match, paid time off, and opportunities to grow within a

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Navigate a Windows-based and Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and suggest alternative routes.
• Use active listening to identify customer concerns and determine needs.
• Maintain accurate customer information in the database, including call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguard customer privacy and proprietary information.

Skills

Customer service

Sales experience

Interpersonal skills

Time management

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist in Lexington, KY. You will be a Subject Matter Expert, fielding requests, scheduling service visits, and maintaining efficient routes to reduce drive time for Orkin Pros.

You will lead with empathy and a service mindset in a fast-paced environment, upholding our commitment to excellence. We offer robust benefits, including medical, dental, and vision coverage, a 401(k) with company match, paid time off, and opportunities to grow within a