Customer Experience Specialist — Service Excellence

OPC Pest Services; Lexington (KY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive pay starting at $19 per hr

Comprehensive benefits

401(k) with company match

Paid vacation and holidays

Employee discounts

Job summary

Orkin is seeking a Customer Service Specialist in Lexington, KY to serve as a subject-matter expert, field customer requests, and coordinate service visits while maintaining efficient routes for technicians. You will lead with empathy and accuracy in a fast-paced environment, ensuring high customer satisfaction.

No industry experience is required; Orkin provides award-winning training, comprehensive benefits, and growth opportunities within a mission-driven company.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and schedule service visits
• Navigate systems to track routes and optimize schedules
• Schedule appointments for technicians to minimize drive time
• Identify customer concerns and assess needs
• Maintain customer database with accurate information
• Reschedule unserviced accounts within 24 hours
• Support quality assurance initiatives
• Safeguard customer privacy and proprietary information

Skills

Interpersonal skills

Communication skills

Attention to detail

Time management

Prioritization

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist in Lexington, KY to serve as a subject-matter expert, field customer requests, and coordinate service visits while maintaining efficient routes for technicians. You will lead with empathy and accuracy in a fast-paced environment, ensuring high customer satisfaction.

No industry experience is required; Orkin provides award-winning training, comprehensive benefits, and growth opportunities within a mission-driven company.