Customer Service & Scheduling Specialist

masseyservices; Leesburg (FL); Vor Ort; USD 1.378.000 - 2.342.000; Vollzeit

Benefits dieser Stelle

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Zusammenfassung

Massey Services, based in Orlando, Florida, is seeking a customer service professional to handle inbound calls, resolve inquiries, and schedule services. The role includes outbound calls to ensure satisfaction and collect overdue payments, with potential duties in accounts and payroll tasks.

Ideal candidates have a High School Diploma or GED, solid phone experience, strong problem-solving, and excellent computer/typing skills. Equal opportunity employer.

Qualifikationen

• High School Diploma or GED required.
• Previous experience with customer service on the phone preferred.
• Strong problem solving skills.
• Excellent computer, typing, and 10-key skills.
• Good time management and a sense of urgency.

Aufgaben

• Answer incoming customer calls in a courteous and professional manner; resolve inquiries, billing questions, and scheduling service.
• High volume of outbound calls to ensure customer satisfaction, confirm appointments, and collect overdue payments.
• May assist with daily reporting; update customer accounts; accounts payable; HR paperwork; payroll processing, etc.

Kenntnisse

Phone customer service

Problem solving

Typing / data entry

Time management

Ausbildung

High School Diploma or GED

Jobbeschreibung

Massey Services, based in Orlando, Florida, is seeking a customer service professional to handle inbound calls, resolve inquiries, and schedule services. The role includes outbound calls to ensure satisfaction and collect overdue payments, with potential duties in accounts and payroll tasks.

Ideal candidates have a High School Diploma or GED, solid phone experience, strong problem-solving, and excellent computer/typing skills. Equal opportunity employer.