Customer Service Specialist - Scheduling & Problem-Solving Pro

Massey Services, Inc.; Windermere (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Short & long term disability

Job summary

Massey Services, based in Orlando, Florida, is seeking a customer service representative to handle incoming calls, resolve inquiries, billing questions, and schedule service. The role includes outbound calls to confirm appointments and collect overdue payments, with potential involvement in daily reporting and payroll tasks.

The position offers a comprehensive benefits package, including medical and dental coverage, a 401(k), paid vacations, sick days, holidays, tuition reimbursement, direct

Qualifications

• High School Diploma or GED required.
• Prior phone-based customer service experience preferred.
• Strong problem solving and computer skills.

Responsibilities

• Answer incoming customer calls; resolve inquiries, billing questions, and schedule service.
• Outbound calls to confirm appointments and collect overdue payments.
• May assist with daily reporting, accounts payable, HR paperwork, payroll processing.

Skills

Phone-based customer service

Problem solving

Typing

10-key

Time management

Education

High School Diploma or GED

Job description

Massey Services, based in Orlando, Florida, is seeking a customer service representative to handle incoming calls, resolve inquiries, billing questions, and schedule service. The role includes outbound calls to confirm appointments and collect overdue payments, with potential involvement in daily reporting and payroll tasks.

The position offers a comprehensive benefits package, including medical and dental coverage, a 401(k), paid vacations, sick days, holidays, tuition reimbursement, direct