Office & Customer Operations Manager

masseyservices; Naples (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Short & long term disability

Job summary

Massey Services is hiring for a customer service role in Florida. You will handle inbound and outbound calls, assist customers with inquiries, billing questions, and scheduling of services, while maintaining a courteous and professional demeanor.

The role emphasizes accuracy, responsiveness, and timely follow-up in a fast-paced environment. The position requires a high school diploma or GED, strong typing and 10-key skills, and the ability to manage multiple tasks efficiently.

Qualifications

• High School Diploma or GED required.
• Experience in phone-based customer service.
• Strong problem-solving skills.
• Excellent computer, typing, and 10-key skills.
• Good time management and sense of urgency.

Responsibilities

• Answer incoming customer calls courteously and professionally.
• Resolve inquiries, billing questions, and schedule service.
• Conduct outbound calls to confirm appointments and collect overdue payments.
• Handle daily reporting and update customer account information.
• May assist with accounts payable, HR paperwork, or payroll tasks.

Skills

Customer service

Phone skills

Problem solving

Typing/10-key

Time management

Education

High School Diploma or GED

Job description

Massey Services is hiring for a customer service role in Florida. You will handle inbound and outbound calls, assist customers with inquiries, billing questions, and scheduling of services, while maintaining a courteous and professional demeanor.

The role emphasizes accuracy, responsiveness, and timely follow-up in a fast-paced environment. The position requires a high school diploma or GED, strong typing and 10-key skills, and the ability to manage multiple tasks efficiently.