Client Services Specialist – Scheduling & Support

Massey Services, Inc.; Baton Rouge (LA); On-site; USD 22,000 - 25,000; Full time

Job summary

Massey Services, Inc. in Orlando, FL is seeking a Customer Service Representative to handle incoming calls, resolve inquiries, and schedule services for residential and commercial customers.

The role involves outbound calls to confirm appointments and collect overdue payments, with duties that may include reporting and updating customer accounts. Compensation ranges from $16.00 to $18.00 per hour and a complete benefits package is offered.

Qualifications

• High School Diploma or GED at a minimum.
• Previous experience with customer service on the phone.
• Strong problem solving skills.
• Excellent computer, typing, and 10-key skills.
• Time management talent and a sense of urgency.
• Background checks will be completed on all candidates considered for hire.

Responsibilities

• Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service; as well as welcoming prospective new customers interested in learning about our services.
• There is also a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Additional responsibilities may expand to include daily reporting; updating customer account information; accounts payable; human resource paperwork; payroll processing; etc.

Skills

Customer service

Problem solving

Typing

Time management

Computer skills

Education

High School Diploma or GED

Job description

Massey Services, Inc. in Orlando, FL is seeking a Customer Service Representative to handle incoming calls, resolve inquiries, and schedule services for residential and commercial customers.

The role involves outbound calls to confirm appointments and collect overdue payments, with duties that may include reporting and updating customer accounts. Compensation ranges from $16.00 to $18.00 per hour and a complete benefits package is offered.