Customer Experience Specialist

Massey Services, Inc.; Melbourne (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Short & long term disability

Job summary

Massey Services, Inc. in Orlando, Florida, seeks a customer service representative to handle inbound calls, resolve inquiries, and schedule service.

The role includes outbound calls to confirm appointments and collect overdue payments, with opportunities to support daily reporting and payroll tasks as needed. Applicants should have a high school diploma, strong phone-based customer service experience, problem-solving skills, and solid computer/typing/10-key abilities.

Qualifications

• High School Diploma or GED required.
• Previous experience with customer service on the phone.
• Strong problem solving skills.
• Excellent computer, typing, and 10-key skills.
• Time management talent and a sense of urgency.

Responsibilities

• Answering incoming customer calls courteously and professionally; resolving inquiries, billing questions, and scheduling service.
• High volume of outbound calls to confirm appointments and collect overdue payments.
• Daily reporting and updating customer account information; accounts payable; HR paperwork; payroll processing; etc.

Skills

Customer service

Phone communication

Time management

Problem solving

Typing

10-key skills

Education

High School Diploma or GED

Tools

Computer

10-key

Job description

Massey Services, Inc. in Orlando, Florida, seeks a customer service representative to handle inbound calls, resolve inquiries, and schedule service.

The role includes outbound calls to confirm appointments and collect overdue payments, with opportunities to support daily reporting and payroll tasks as needed. Applicants should have a high school diploma, strong phone-based customer service experience, problem-solving skills, and solid computer/typing/10-key abilities.