Customer Care Specialist — Inbound/Outbound Support

Massey Services, Inc.; Brooksville (OK, KY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Paid holidays

Tuition reimbursement

Disability insurance

Job summary

Massey Services, based in Orlando, Florida, is seeking a customer service representative to handle inbound calls, resolve inquiries, and schedule services. The role includes outbound calls to confirm appointments and collect overdue payments, with daily reporting and data entry tasks as needed.

Ideal candidates will have a high school diploma or GED, strong phone-based customer service experience, and excellent computer, typing, and 10-key skills, plus time-management and problem-solving

Qualifications

• High School Diploma or GED required.
• Experience in customer service on the phone.
• Strong problem solving skills.
• Excellent computer, typing, and 10-key skills.
• Time management with a sense of urgency.
• Background checks will be completed on all candidates considered for hire.

Responsibilities

• Answer incoming customer calls in a courteous, professional manner.
• Resolve customer inquiries, billing questions, and scheduling service.
• Outreach via outbound calls to confirm appointments and collect overdue payments.
• Daily reporting; updating customer account information; accounts payable; HR paperwork; payroll processing.

Skills

Customer service

Phone etiquette

Problem solving

Typing

Time management

Education

High School Diploma or GED

Tools

10-key

Computer skills

Job description

Massey Services, based in Orlando, Florida, is seeking a customer service representative to handle inbound calls, resolve inquiries, and schedule services. The role includes outbound calls to confirm appointments and collect overdue payments, with daily reporting and data entry tasks as needed.

Ideal candidates will have a high school diploma or GED, strong phone-based customer service experience, and excellent computer, typing, and 10-key skills, plus time-management and problem-solving