Customer Experience Specialist – Service & Billing

Massey Services, Inc.; Town of Florida (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Sick days

Holidays

Tuition reimbursement

Direct deposit

Job summary

Massey Services, Inc. is seeking a professional customer service representative to handle inbound calls, resolve inquiries, and schedule services. You will also perform outbound calls to confirm appointments and help collect overdue payments, supporting high levels of customer satisfaction.

Requirements include a High School Diploma or GED, experience in phone-based customer service, strong problem solving, and solid computer/typing/10-key skills; background checks will be completed.

Qualifications

• Experience in phone-based customer service is required.
• Strong problem solving and computer/typing skills are essential.
• Attention to time management and accuracy with 10-key data entry are important.

Responsibilities

• Answer incoming customer calls in a courteous and professional manner; resolve inquiries, billing questions, and scheduling of service.
• Handle a high volume of outbound calls to confirm appointments and collect overdue payments.
• Assist with daily reporting, updating customer accounts, and related administrative tasks.

Skills

Customer service

Phone communication

Problem solving

Typing

10-key

Time management

Education

High School Diploma or GED

Job description

Massey Services, Inc. is seeking a professional customer service representative to handle inbound calls, resolve inquiries, and schedule services. You will also perform outbound calls to confirm appointments and help collect overdue payments, supporting high levels of customer satisfaction.

Requirements include a High School Diploma or GED, experience in phone-based customer service, strong problem solving, and solid computer/typing/10-key skills; background checks will be completed.