Customer Care & Scheduling Specialist

Massey Services, Inc.; Bradenton, Northern (FL, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical & Dental

401(k) retirement plan

Paid vacations

Tuition reimbursement

Disability insurance

Job summary

Massey Services, Inc. in Orlando, FL is hiring a Customer Service Representative to handle inbound calls, resolve inquiries and scheduling requests, and greet prospective customers about our services.

There is also a high volume of outbound calls to confirm appointments and collect overdue payments; additional duties may include daily reporting and updating customer accounts. Requirements include a High School Diploma or GED, prior phone-based customer service experience, strong problem solving,

Qualifications

• Experience in customer service over the phone.
• Strong problem solving abilities.
• Proficient keyboarding and general computer skills.

Responsibilities

• Answering incoming customer calls in a courteous and professional manner; resolving inquiries, billing questions, and scheduling service; welcoming prospective customers.
• High volume of outbound calls to confirm appointments and collect overdue payments.
• Additional duties may include daily reporting and updating customer accounts.

Skills

Customer service

Phone support

Problem solving

Typing

Time management

Computer literacy

Education

High School Diploma or GED

Job description

Massey Services, Inc. in Orlando, FL is hiring a Customer Service Representative to handle inbound calls, resolve inquiries and scheduling requests, and greet prospective customers about our services.

There is also a high volume of outbound calls to confirm appointments and collect overdue payments; additional duties may include daily reporting and updating customer accounts. Requirements include a High School Diploma or GED, prior phone-based customer service experience, strong problem solving,