Customer Service & Billing Specialist

Massey Services, Inc.; United States; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical & Dental

401(k) plan

Paid time off

Direct deposit

Job summary

Massey Services, Inc. in Orlando, FL is seeking a Customer Service Representative to handle inbound calls, resolve inquiries, and schedule services.

The role involves outbound calling to confirm appointments and collect overdue payments, with a focus on courteous, professional communication. Ideal candidates will have a High School Diploma or GED, strong phone-based customer service experience, and solid skills in computer use, typing, and 10-key.

Qualifications

• High School Diploma or GED required.
• Previous experience with customer service on the phone.
• Strong problem solving skills.
• Excellent computer, typing, and 10-key skills.
• Time management talent and a sense of urgency.

Responsibilities

• Answering incoming customer calls in a courteous & professional manner; resolving customer inquiries, requests, billing questions, and scheduling service.
• Outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Daily reporting; updating customer account information; accounts payable; HR paperwork; payroll processing; etc.

Skills

Customer service

Phone support

Problem solving

Typing

10-key

Time management

Education

High School Diploma or GED

Job description

Massey Services, Inc. in Orlando, FL is seeking a Customer Service Representative to handle inbound calls, resolve inquiries, and schedule services.

The role involves outbound calling to confirm appointments and collect overdue payments, with a focus on courteous, professional communication. Ideal candidates will have a High School Diploma or GED, strong phone-based customer service experience, and solid skills in computer use, typing, and 10-key.