Customer Service & Scheduling Specialist

Rollins, Inc.; Dayton (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

401(k) with company match

Paid time off

Employee discounts

Tuition reimbursement

Job summary

Orkin, a Rollins, Inc. company, is seeking a Customer Service Specialist in Dayton, OH. You’ll be the first point of contact, handling calls, scheduling visits, and coordinating routes to ensure reliable service customers expect from the industry leader.

No industry experience required to start, with comprehensive benefits, competitive pay, and growth opportunities within a mission-driven company that values safety, integrity, and teamwork.

Qualifications

• Previous experience in customer service or sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Schedule appointments for technicians to minimize drive time.
• Identify customer concerns and evaluate needs.
• Maintain customer database with accurate information.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes.
• Safeguard customer privacy and proprietary information.

Skills

Customer service

Communication

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Computer skills

Job description

Orkin, a Rollins, Inc. company, is seeking a Customer Service Specialist in Dayton, OH. You’ll be the first point of contact, handling calls, scheduling visits, and coordinating routes to ensure reliable service customers expect from the industry leader.

No industry experience required to start, with comprehensive benefits, competitive pay, and growth opportunities within a mission-driven company that values safety, integrity, and teamwork.