Customer Service Specialist - Impactful & Growth-Driven

HomeTeam Pest Defense; Dayton (OH); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive pay $20+/hour

Medical, dental, vision

401(k) with company match

Paid time off

Employee discounts

Training program

Job summary

Orkin is seeking a Customer Service Specialist in Dayton, OH, offering a pathway to growth within a trusted pest control leader. You will handle customer inquiries, schedule service visits, and manage routes to support efficient operations.

Great communication and organizational skills are essential as you maintain accurate customer records, uphold privacy, and contribute to a high standard of service. Training is provided to ensure success in a fast-paced environment.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Schedule appointments for technicians to minimize drive time.
• Use listening skills to identify customer concerns.
• Maintain customer database with accurate information.
• Reschedule unserviced accounts within 24 hours.
• Support quality assurance and protect customer privacy.
• Collaborate with team to ensure customer satisfaction.

Skills

Customer Service

Sales

Interpersonal Skills

Communication

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Service Specialist in Dayton, OH, offering a pathway to growth within a trusted pest control leader. You will handle customer inquiries, schedule service visits, and manage routes to support efficient operations.

Great communication and organizational skills are essential as you maintain accurate customer records, uphold privacy, and contribute to a high standard of service. Training is provided to ensure success in a fast-paced environment.