Senior Customer Service & Solutions Specialist

Genuine Parts Company; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Motion Industries seeks a Customer Service Representative II to respond to complex inquiries, provide quotes, and place orders to meet customer expectations. The role requires deep knowledge of Motion Industries' products and services and involves guiding less experienced team members.

The position emphasizes reliability, effective communication, and the ability to manage multiple tasks while maintaining high service levels across customer interactions.

Qualifications

• High school diploma or GED with 5+ years of related experience.
• Experience in customer service and order entry processes.
• Ability to work under limited supervision and handle multiple tasks.

Responsibilities

• Responds to complex customer inquiries, provides quotes, and handles order entry.
• Places customer orders via phone, fax, email, electronic methods, or walk in (counter sales).
• Builds customer relationships to drive repeat business and improves processes.
• Determines the most cost effective shipping method for customer orders.
• Provides coaching and guidance to less experienced Customer Service Representatives.

Skills

Communication

Negotiation

Time management

Multitasking

Attention to detail

Customer service

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries seeks a Customer Service Representative II to respond to complex inquiries, provide quotes, and place orders to meet customer expectations. The role requires deep knowledge of Motion Industries' products and services and involves guiding less experienced team members.

The position emphasizes reliability, effective communication, and the ability to manage multiple tasks while maintaining high service levels across customer interactions.