Customer Experience & Sales Support Specialist

Ashley Furniture Industries, LLC; Wesley Chapel (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Employee discount

Life/Disability Insurance

Flexible Spending Account

401K

Paid Time off

Job summary

Ashley Furniture Industries, LLC is seeking a Customer Service Representative to greet customers, handle sales orders, and support store operations. You will assist with financing, manage accounts, and ensure accurate records while upholding Ashley's customer-centric brand.

The role requires a high school diploma, US work authorization, and at least 1 year of related experience. Flexible hours including weekends may apply; comprehensive benefits are offered.

Qualifications

• Legally authorized to work in the United States.
• At least 18 years old.
• High school diploma or equivalent.
• 1 year of customer service, office, and/or administrative experience preferred.
• Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities.

Responsibilities

• Greet customers in a warm, professional manner representing Ashley's brand image.
• Process sales orders accurately and obtain final approvals before finalizing transactions.
• Process customer credit applications and assist with financing arrangements; maintain customer account information.
• Follow cash handling procedures; process payments accurately and reconcile transactions under supervision.
• Address customer inquiries and concerns; escalate complex issues to management when appropriate.
• Support management with audits, inventory processes, and compliance checks by gathering documentation and verifying paperwork.
• Maintain accurate records; prepare routine reports and file paperwork to company standards.
• Collaborate with sales, merchandising, and store staff to ensure seamless customer experience.
• Utilize POS systems, retail management software, Microsoft Office, and other tools to perform duties efficiently.
• Complete any additional tasks as assigned by management.

Skills

Customer service

Teamwork

Flexibility

Attendance

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Ashley Furniture Industries, LLC is seeking a Customer Service Representative to greet customers, handle sales orders, and support store operations. You will assist with financing, manage accounts, and ensure accurate records while upholding Ashley's customer-centric brand.

The role requires a high school diploma, US work authorization, and at least 1 year of related experience. Flexible hours including weekends may apply; comprehensive benefits are offered.