Front Office Assistant - Urgent Care

Orlando Health, Inc.; Wesley Chapel (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Education benefits

Health benefits

Retirement match

Work-life balance

Family support

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in Wesley Chapel and Zephyrhills. Responsibilities include patient registration, appointment scheduling, and processing medical records under supervision of the Practice Operations leadership.

The role requires a High School diploma or equivalent and at least 6 months of clerical or customer service experience. Schedule: 3/12 hour shifts in a Urgent Care setting.

Qualifications

• High School graduate or equivalent.
• Six (6) months' experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice scheduling protocols and patient preference.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policies.
• Maintains professional interactions with patients and families.
• Answers telephone calls and uses office equipment appropriately.

Skills

Customer service

Scheduling

Education

High School diploma or equivalent

Job description

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Schedule Hours: Must be able to work 3/12 hour shifts

Department: Urgent Care

Location: Wesley Chapel + Zephyrhills

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement - Up to 5% employer match on retirement contributions.
• Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Qualifications

• High School graduate or equivalent.
• Six (6) months' experience in a clerical office, or general business, and/or customer service setting