Customer Service Rep-UF Pediatrics - Blanding-Full-Time- Days

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A healthcare provider in Jacksonville is seeking a full-time clerical support professional. Responsibilities include managing medical records, performing patient registration, and delivering excellent customer service to patients and families. Ideal candidates will have experience in data entry and customer service within healthcare settings. This position offers a supportive environment and opportunities for professional development.

Qualifications

• 2 years of data entry experience preferred.
• 1 year of clerical/customer service experience, ideally in healthcare.
• Experience with third-party payors and computer input.

Responsibilities

• Prepare and maintain clerical aspects of medical records.
• Perform patient registration and data entry.
• Maintain patient scheduling and set appointments.
• Direct messages to the appropriate personnel.
• Enter patient dispositions and charges into the medical record.
• Perform cashiering functions related to payments.

Skills

Data entry

Customer service

Communication

Education

High School Diploma/GED

Job description

Overview

UF Health Pediatrics – Blanding Campus. Full-time, Days. Primary duties include clerical support for patients, providers, and the organization, serving as a liaison among patients, clinical support staff, physicians, and others. Delivers excellent customer service to patients and families as they enter the department/practice.

Responsibilities

• Prepare and maintain all clerical aspects of the medical records through established guidelines.
• Perform accurate registration interviews with direct data entry to facilitate full registration for all new patient appointments and up-to-date information for established patients across multiple provider specialties.
• Maintain patient scheduling functions and set patient appointments through established guidelines.
• Receive and direct messages (electronic, in person, and telephone) to the appropriate personnel. Communicate with other departments, physicians, patients and outside organizations as necessary for departmental operations.
• Enter patient dispositions, diagnostic codes, patient orders, charges, and payments as defined in the electronic medical record.
• Perform cashiering functions related to co-payments or other patient payments/collections. May perform routine clerical duties for the department.
• Provide excellent customer service for patients, families, representatives, and other members of the treatment team.
• Participate as an active care team member in coordinating patient care.

Qualifications

• Experience Requirements: 2 years - data entry preferred; 1 year - clerical/customer service (ideally in a health care related industry) preferred. Third-party payors and computer experience for inputting data and reviewing patient demographic material.
• Education: High School Diploma/GED required at time of hire.
• Additional Duties: Additional duties as assigned may vary.
• UFJPI is an Equal Opportunity Employer and Drug Free Workplace.

Location: Jacksonville, FL