Customer Service Rep| Surgery ENT| Full Time| Days

University of Florida Jacksonville Physicians, Inc.; Jacksonville (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

University of Florida Jacksonville Physicians, Inc. is seeking a clerical/service-oriented professional to support patient care by greeting patients, coordinating registrations, and serving as a liaison among patients, staff and providers.

The role emphasizes accurate data entry, scheduling, cash handling for co-pays, and effective communication across multiple departments. This on-site position supports a busy clinical environment and requires strong customer service skills.

Qualifications

• 2 years-Data entry preferred.
• 1 year-Clerical/customer service -ideally in a health care related industry preferred.
• Third party payors and computer experience for inputting data and reviewing patient demographic material.

Responsibilities

• Registers patients and enters data to enable full registration for appointments.
• Maintains patient scheduling and sets appointments per guidelines.
• Routes messages to appropriate departments and providers.
• Performs cashiering for co-pays and patient payments.
• Acts as care team member coordinating patient care.

Education

High School Diploma

Job description

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Overview

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.

Responsibilities

Prepares and maintains all clerical aspects of the medical
records through established guidelines.
Perform accurate registration interview with direct data entry to facilitate full registration for
all new patient appointments and up to date information on all established patients across multiple
provider specialties as assigned.
Maintains patient scheduling functions, and sets patient appointments through established
guidelines.
Receives and directs messages, (electronic, in person and telephone calls) to the appropriate
personnel. Makes contacts to other departments, physicians, patients and other outside
organizations as necessary for the departmental/practice operations.
Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the
electronic medical record.
Performs cashiering functions as it relates to co-payments or other patient payments/collections.
May perform routine clerical duties for the department.
Provides excellent customer service for patients/families/representatives and other members of the
treatment team.
Participates as an active care team member in the coordination of patient care.

Qualifications

Experience Requirements:
2 years-Data entry preferred
1 year-Clerical/customer service -ideally in a health care related industry preferred
Third party payors and computer experience for inputting data and reviewing patient demographic material

Education

High School Diploma/ GED required at time of hire

Additional Duties

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace