Customer Service Representative, Urgent Care Clinic

UNC Health Care; Hendersonville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Pardee UNC Health Care in North Carolina is hiring an Urgent Care Customer Service Representative to provide clerical and patient access support in our Urgent Care clinic. You will greet patients, collect and verify information, schedule appointments, and guide them through the registration process.

You will also collect payments, explain co-pays, and balance cash at shift end, while maintaining a clean, welcoming front desk and using the practice management system.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year experience in a medical office or healthcare setting preferred.
• Medical Terminology training or work experience preferred.

Responsibilities

• Greets and assists visitors and patients, promoting a positive, calm atmosphere.
• Guides patients through the registration process and collects demographic and insurance information.
• Maintains accurate information in the practice management system and updates records.
• Collects co-pays and explains payment amounts due at encounter; balances cash drawer at shift start/end.
• Answers inquiries and routes calls using defined scripts; schedules appointments.

Skills

Customer service

Telephone skills

Registration processes

Education

High School Diploma or Equivalent

Medical Terminology training

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary: The Urgent Care Customer Service Representative provides provides general clerical support and patient access support for an Urgent Care clinic by a range of task including but not limited to: greeting patients and visitors, answering inquiries, guiding patients through the registration process, collecting and maintaining accurate patient information, collecting payments, scheduling appointments and answering incoming calls.

Responsibilities

• Maintains a neat and clean work environment. Prepares the clinic for opening; turning off and/or setting alarm system.
• Prepares working area for shift, including maintaining supplies such as intake forms and office supplies.
• Greets and provides assistance to all visitors and patients, promoting a positive and calm atmosphere throughout the clinic. Answers phone using defined scripts, referring or redirecting calls as appropriate.
• Patiently and clearly guides patient through registration process, explaining policies and processes as needed.
• Obtains necessary demographic and insurance information in accordance to clinic policy and accurately enters information in the practice management system. Updates patient forms and records as needed.
• Notifies patient of payment amounts due at time of patient encounter, such as co-pays, deductibles, and bad debt amounts.
• Collects due amounts. Counts and balances patient case drawer at the beginning and end of each shift. Refers patient to billing office as needed.

PARDEE

Other information

Required

• High school diploma or equivalent required

Preferred

• Minimum of 1 year prior experience in a medical office or health care setting .
• Medical Terminology training or work experience.

03.5345.0045

Job Details

Legal Employer: Pardee - UCC

Entity: Pardee UNC Health Care

Organization Unit: Four Seasons UCC

Work Type: Full Time

Standard Hours Per Week: 36.00

Work Assignment Type: Onsite

Work Schedule: Rotating

Location of Job: ERIDGEXING

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.