Front Office Assistant - Urgent Care

Orlando Health, Inc.; Orlando (FL); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Tuition reimbursement

Retirement match

Paid parental leave

Résumé du poste

Orlando Health, Inc. is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, scheduling, and referrals, under supervision.

The role emphasizes professional interactions with patients and families and requires accurate data collection and adherence to policies. The position supports registration, scheduling, and documentation tasks, with opportunities for growth through tuition reimbursement, benefits, and work life balance programs.

Qualifications

• High School graduate or equivalent.
• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting.

Responsabilités

• Schedule patient appointments according to practice protocols and patient preferences.
• Obtain accurate patient demographics and insurance information.
• Process requests for medical records per policies and procedures.
• Demonstrate professional use of office equipment and handle telephone inquiries appropriately.
• Support effort to improve overall patient satisfaction and service quality.
• Maintain attendance in accordance with policies and applicable laws.

Connaissances

Patient registration

Appointment scheduling

Telephone coverage

Customer service

Clerical tasks

Formation

High School diploma

Description du poste

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Schedule Hours: Must be able to work 3/12 hour shifts

Department: Urgent Care

Location: Wesley Chapel + Zephyrhills

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement – Up to 5% employer match on retirement contributions.

Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Qualifications

• High School graduate or equivalent.
• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting