Customer Service Representative - State Farm Agent Team Member

State Farm; Village of Fairport (NY); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Hourly pay

Job summary

State Farm Agent in Fairport, NY is seeking a Customer Service Representative to join their team. You will engage with customers, handle inquiries about auto, home, and life insurance, and support retirement planning services. The role emphasizes value-based conversations and a strong customer experience, with a pathway to growth.

Compensation includes hourly pay and potential commissions/bonus, reflecting a motivating, fast-paced work environment with income growth opportunities.

Qualifications

• Excellent interpersonal skills and communication abilities.
• Strong organizational skills and attention to detail.
• Self-motivated with proactive problem solving.
• Dedicated to delivering high-quality customer service.
• Ability to learn computer functions and processes.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for insurance inquiries and policy changes.
• Maintain a strong work ethic and commitment to success daily.

Skills

Interpersonal skills

Communication skills

Organizational skills

Self-motivated

Detail oriented

Problem solving

Customer service

Computer usage

Timely accuracy

Education

Property and Casualty license (must have)

Job description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Hourly pay plus commission/bonus
• Hourly pay

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Property and Casualty license (must have currently)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $17.00 - $21.00 per hour

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Fairport, NY and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.