Customer Service Representative - State Farm Agent Team Member

Roderick Van Dyke - State Farm Agent; Town of Florida (NY); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Training & development

Job summary

Roderick Van Dyke - State Farm Agent in New York is seeking a Customer Service Representative to join their winning team. You will help clients with insurance availability, policy changes, billing questions, claims, and service inquiries while delivering a friendly, value-based customer experience.

As an Agent Team Member, you will build relationships, support local events, and work with the agent to grow the business.

Qualifications

• Excellent interpersonal and communication skills.
• Enthusiastic about insurance and financial products.
• People-oriented and customer-focused.
• Proactive problem solving and attention to detail.
• Ability to work in a team and multi-task.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries on insurance availability, coverages, policy changes, transfers, claims, and billing.
• Work with the agent to identify and support local community events in the market.
• Maintain a strong work ethic with a total commitment to success each day.

Skills

Interpersonal skills

Communication skills

Teamwork

Multitasking

Organizational skills

Self-motivated

Detail oriented

Proactive problem solving

Windows experience

Life products knowledge

Tools

Windows

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Training & development

+ Insurance background preferred

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Work with the agent to identify and support local community events in our market.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive

• Hourly pay
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Ability to effectively relate to a customer
• Knowledge of life products

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.