Customer Service Representative - State Farm Agent Team Member

State Farm Agent; New York (NY); On-site; USD 33,751 - 39,261; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Hourly pay plus commission/bonus

Job summary

State Farm Agent in New York is looking for a Customer Service Representative to join their team. This role focuses on building customer relationships and providing exceptional service. Candidates should be self-motivated, detail-oriented, and able to effectively communicate with clients.

The position offers competitive pay between $24.50 - $28.50 per hour, along with numerous benefits including health insurance and opportunities for advancement.

Qualifications

• Ability to assess customer needs and conduct effective interviews.
• Pride in getting work done accurately and timely.
• Ability to multi-task and work in a team environment.

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, and friendly customer service.
• Use a customer-focused, needs-based review process to educate customers.

Skills

Excellent interpersonal skills

Excellent communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Bilingual – Spanish preferred

Education

Bachelor's degree preferred

Associate's degree or higher preferred

Tools

Windows

Job description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative – State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value‑based conversations and remarkable customer experience. If you are a motivated self‑starter who thrives in a fast‑paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

Requirements

• Excellent interpersonal skills
• Excellent communication skills – written, verbal and listening
• People-oriented
• Organizational skills
• Self‑motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timelyAbility to work in a team environment
• Ability to multi‑task
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Bilingual – Spanish preferred
• Personal Lines Licenses (must be able to obtain)
• Bachelor's degree preferred
• Associate's degree or higher preferred

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Hourly pay plus commission/bonus
• Health benefits
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Compensation

$24.50 - $28.50 per hour

Additional Information

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.