Customer Service Representative - State Farm Agent Team Member

Ed Randolph - State Farm Insurance Agent; Fairbanks (AK); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Simple IRA

Group Life Insurance Benefits

Salary plus commission/bonus

Paid time off (vacation and personal/s

growth potential/Opportunity for_adv

Job summary

Ed Randolph - State Farm Insurance Agent is seeking a Customer Service Representative to join their team in Alaska. You will build relationships, educate clients on insurance options, and develop leads while supporting business growth.

The role emphasizes a customer-first approach, excellent communication, and the opportunity to obtain required licenses with potential for advancement within the agency.

Qualifications

• Experience in a customer-facing role with a focus on needs-based conversations.
• Interest in marketing insurance products to help clients manage risks.
• Willingness to obtain Property & Casualty and Life & Health licenses.

Responsibilities

• Establish customer relationships and follow up as needed.
• Educate customers about insurance options using a needs-based approach.
• Develop leads, schedule appointments, and market products/services.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Self-motivated

Detail oriented

Teamwork

Needs assessment

Licensing: Property & Casualty

Licensing: Life & Health

Windows applications

Tools

Windows

Job description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive...

• Simple IRA
• Group Life Insurance Benefits
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• Organizational skills
• Self-motivated
• Detail oriented
• Dedicated to customer service
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Courses on ethical and customer centered sales practices will be required
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation Base salary in the range of $30,000.00 - $36,000.00 + Commission