Customer Service Representative - State Farm Agent Team Member

Greg Haus Insurance Agency; Louisville (KY); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Salary + commission

Health benefits

Paid time off

Growth opportunities

Job summary

Greg Haus Insurance Agency is seeking a Customer Service Representative to join a State Farm agent team. The role focuses on delivering exceptional customer experiences, handling inquiries about insurance options, and guiding customers through policy changes and claims in a fast-paced environment.

The position offers salary plus commission/bonus, health benefits, PTO, and growth opportunities within the agency. A strong customer-service mindset and teamwork are essential.

Qualifications

• Excellent interpersonal and communication skills required.
• People-oriented with strong organizational abilities.
• Detail-oriented with a focus on accuracy and efficiency.
• Dedicated to delivering outstanding customer service across inquiries and transactions.
• Ability to work well in a team and manage multiple tasks simultaneously.
• Experience in customer service or insurance-related roles is a plus.

Responsibilities

• Provide prompt, accurate, and friendly customer service regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a needs-based review process to educate customers about insurance options and recommend appropriate solutions.

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Detail oriented

Customer service

Teamwork

Multi-tasking

Job description

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Benefits

• Salary plus commission/bonus
• Health benefits
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Detail oriented
• Dedicated to customer serviceAbility to work in a team environment
• Ability to multi-task

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.