Customer Service Representative - State Farm Agent Team Member

Christopher Wertz - State Farm Agent; Erie (Erie County); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Job summary

Christopher Wertz - State Farm Agent is seeking a Customer Service Representative to join their team. You will engage in value-based conversations and deliver remarkable customer experiences, supporting business growth with a proactive, self-driven approach.

The role offers a salary plus commission/bonus, paid time off, and valuable experiential growth within the agency. If you thrive in a fast-paced environment, this could be a rewarding career with clear advancement opportunities.

Qualifications

• Excellent written and verbal communication skills.
• Self-motivated with a proactive attitude.
• Strong organizational and multitasking abilities.
• Teamplayer who can collaborate in a fast-paced environment.
• Ability to relate to customers and understand their needs.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries related to insurance, coverages, changes, transfers, claims, and billing.
• Support marketing goals in collaboration with the agent.
• Maintain a strong work ethic and commitment to success daily.

Skills

Excellent communication

Self-motivated

Organizational skills

Team-oriented

Customer relations

Job description

Benefits

• 401(k)
• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Paid time off

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Work with the agent to establish and meet marketing goals.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Self-motivated
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.