Customer Service Representative - State Farm Agent Team Member

Wesley Eckles - State Farm Agent; Shreveport (LA); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Vision insurance

Opportunity for advancement

Job summary

Wesley Eckles State Farm Agent is seeking a Customer Relations Representative to deliver outstanding service, handle inquiries about insurance options, and coordinate with the team to meet client needs in Shreveport, LA.

This role emphasizes empathy, clear communication, and proactive problem-solving, with growth opportunities and benefits including health insurance, 401(k), and paid time off.

Compensation is $15.00 per hour. State Farm agents are independent contractors who hire their own staff.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication skills

Empathy

Problem-solving

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

• 401(k)
• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off
• Vision insurance
• Opportunity for advancement

ROLE DESCRIPTION

As a Customer Relations Representative with Wesley Eckles State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

BENEFITS

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience
• 401K (After 1 Year)

Compensation: $15.00 per hour

My team’s mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Shreveport, LA and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.