Customer Service Representative - State Farm Agent Team Member

Garrett Estes - State Farm Agent; North Olmsted (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Paid time off

Competitive salary

Training & development

Signing bonus if currently licensed

Job summary

Garrett Estes - State Farm Agent is looking for a Customer Service and Sales Representative to deliver exceptional client experiences and support the growth of the agency in North Olmsted, Ohio. You will resolve inquiries, coordinate with team members, and anticipate the needs of community members served by the agency.

The role offers opportunities for internal growth, a focus on customer-focused solutions, and a path toward professional development within the office.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Educate customers about insurance options using a needs-based review process.
• Communicate effectively to meet customer needs while promoting business development.

Skills

Customer service

Communication skills

Relationship building

Problem solving

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Paid time off
• Competitive salary
• Training & development

ROLE DESCRIPTION:

As a Customer Service and Sales Representative with State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience
• Signing bonus if currently licensed
• Training & Development