Customer Service Representative - State Farm Agent Team Member

Janelle Cyrus - State Farm Agent; Palm Desert (CA); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

SIMPLE IRA

Bonus

Paid time off

Advancement opportunities

Job summary

Janelle Cyrus - State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences, handle inquiries about insurance options, and support agency growth in Palm Desert, CA.

This role emphasizes relationship building, proactive problem solving, and teamwork. Compensation ranges from $19.00 to $25.00 per hour, with benefits including a SIMPLE IRA (matching), bonus based on performance, paid time off, and opportunities for advancement.

Qualifications

• Dedicated to customer service.
• Excellent communication to assist customers and coordinate with other agency team members.
• Proactive in problem-solving and meeting customer needs.
• Able to educate customers about insurance options.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication skills

Relationship building

Problem solving

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

• SIMPLE IRA (matching)
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Janelle Cyrus - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation: $19.00 - $25.00 per hour

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Palm Desert, CA and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.