Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Moody (AL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Training & development

Hourly pay plus commissions/bonus

Paid time off

Job summary

State Farm Agent in Moody, AL is seeking a Customer Relationship Representative to deliver exceptional client experiences. The role focuses on generating client relationships, resolving inquiries, and enhancing customer satisfaction. Candidates must be proactive problem solvers with outstanding communication skills.

Offering a salary range of $35,000 to $55,000 per year, along with bonuses, training opportunities, and paid time off. Join our dedicated team committed to helping customers with their insurance and financial needs.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service.
• Support Sales and Service staff working to broaden customer base.
• Use exemplary communication to meet customer needs.

Skills

Customer service

Effective communication

Problem-solving

Job description

Role Description

As a Customer Relationship Representative with Brian Worley's State Farm Office, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Benefits

• Bonus based on performance
• Opportunity for advancement
• Training & development
• Hourly pay plus commissions/bonus
• Growth potential/Opportunities for advancement within the office
• Paid time off (vacation and personal/sick days)
• Valuable career‑building experience

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance questions, claim submissions, billing clarification, and onboarding new customers.
• Support Sales and Service staff working to broaden our customer base and deepen customer relationships.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem‑solving.

Compensation

$35,000.00 - $55,000.00 per year

About Our Team

My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Moody, AL And Help Customers With Their Insurance And Financial Services Needs, Including

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.