Customer Relations Representative - State Farm Agent Team Member

Russellcountyinsurance; Russell Springs (KY); On-site; USD 16,531 - 18,115; Full time

Benefits offered by this job

Paid time off

401(k) matching

Bonus based on performance

Tuition assistance

Job summary

Russellcountyinsurance is seeking a Customer Relations Representative for the State Farm Agent Team. In this role, you will provide exceptional client experiences by resolving inquiries and assisting customers effectively. A proactive approach in customer service will be key to your success.

If you're dedicated to helping people and possess great communication skills, this could be an ideal fit. Compensation ranges from $12.00 to $13.15 per hour, with opportunities for personal growth and advancement.

Qualifications

• Must be dedicated to customer service and able to relate effectively to customers.
• Excellent communication skills are necessary to assist customers and coordinate with team members.
• Proactive in solving customer problems.

Responsibilities

• Establish and follow up on customer relationships.
• Greet customers in person and assist them over the phone.
• Provide accurate and friendly customer service regarding insurance inquiries.
• Direct customers to the correct department for servicing.
• Use communication skills to meet customer needs and promote business development.

Skills

Customer service dedication

Effective communication

Problem-solving

Extroverted personality

Job description

Future Opening: Customer Relations Representative – State Farm Agent Team Member

Benefits

• Paid time off (vacation and personal/sick days)
• Valuable career‑building experience
• Growth potential/Opportunity for advancement within the office
• 401(k) matching
• Bonus based on performance
• Donation matching
• Tuition assistance

Role Description

As a Customer Relations Representative with Lindsey Wilson Gosser State Farm Agency, you will generate exceptional client experiences that reinforce the growth of the agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Be the first on the phones and to greet customers in person as they come into the office.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer‑focused, needs‑based approach to get customers to the correct department for servicing.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem‑solving
• Extroverted and naturally smiling

Compensation: $12.00 - $13.15 per hour