Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Lake Charles (LA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Shayne Laughlin - State Farm Agent in Lake Charles, LA is seeking a Customer Service Representative to deliver exceptional customer experiences, handle policy inquiries, and assist with policy changes. You will coordinate with the agency team to anticipate community needs and support growth.

We offer a friendly, growth‑minded environment with licensing paid by the agency, paid time off, a 401(k) plan, and a competitive hourly wage. Open to bilingual applicants and team‑oriented individuals.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Job description

Responsive recruiter

Benefits

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2012 and is a strong team of seven who work closely together to serve our customers and community. Before becoming a State Farm agent, I worked in outside industrial sales, and with my husband having over 28 years of experience with State Farm, insurance has been a big part of our lives.

I’m a proud mother of five children, all of whom attended local colleges. Family and community are incredibly important to me, and that carries into how I run the office. We are very active in the community - supporting local high schools, staying engaged on social media, and serving in leadership roles such as President of the Board of Directors for St. Nicholas Charity and involvement with the Home Builders Association.

For our team, we offer vacation, sick days, personal days, and paid holidays, along with flexible scheduling options, a 401(k), and licensing paid up front to support your growth.

Our office culture is everything to us. We operate as a true team - supporting each other, communicating openly, and maintaining a positive, drama-free environment. We’re looking for someone who is outgoing, personable, and brings a growth mindset - someone who values teamwork and wants to be part of a supportive, family-like office.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Shayne Laughlin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Compensation: $17.00 - $19.00 per hour

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Lake Charles, LA.
• Our office is open 8:30 - 5:00.
• I have been a State Farm agent since 2012.
• We currently have 5 team members at our agency.
• We have Over 50 years of combined insurance experience in our office.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.