Customer Service Representative - State Farm Agent Team Member

Dee Miller - State Farm Agent; Hilliard (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Growth opportunities

Paid time off

Career-building experience

Job summary

A Customer Service Representative at a State Farm Agent team in Ohio will deliver exceptional client experiences, handle insurance inquiries, process policy changes, transfers, and billing questions, and coordinate with agency staff to support community members.

This role emphasizes empathy, proactive problem-solving, and growth within the office, with benefits including PTO and performance-based bonuses.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer questions, and anticipate needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

• 401(k) matching
• Bonus based on performance
• Paid time off

Role Description

As a Customer Service Representative with State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem‑solving.

Benefits

• Growth potential/Opportunity for advancement within my office.
• Paid time off (vacation and personal/sick days).
• Valuable career‑building experience.

Compensation: $40,000.00 - $60,000.00 per year