Customer Service Representative - State Farm Agent Team Member

Ernestsoto; Rutland (VT); On-site; USD 27,552 - 31,684; Part time

Benefits offered by this job

Opportunity for advancement

Support for insurance license training

Job summary

Ernestsoto is looking for a part-time Customer Service Representative in Rutland, VT. In this role, you'll answer customer inquiries via calls, emails, and texts, helping resolve policy questions and provide support for claims. Ideal candidates will have customer service experience and a strong phone presence.

This position offers competitive pay between $20.00 - $23.00 per hour and opportunities for career growth within the agency. If you're interested in joining a reputable agency with a supportive team, apply with your resume and a brief introduction.

Qualifications

• 0-1 year customer service experience (insurance preferred, not required).
• Strong phone presence, clear writing skills, and high attention to detail.
• Comfort juggling multiple tasks in a fast-paced, customer-facing environment.

Responsibilities

• Answer inbound calls/emails/texts and resolve policy questions.
• Process policy changes and respond to billing questions.
• Support claims reporting and ensure timely communication.

Skills

Customer service experience

Clear writing skills

Phone presence

Attention to detail

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Part Time • Rutland - VT

Replies within 24 hours

• Opportunity for advancement

ROLE DESCRIPTION:

Join a leading Rutland insurance agency serving the community since 1998. We’re known for responsive service and strong customer relationships—see our Google reviews for customer feedback.

WHAT YOU'LL DO:

• Answer inbound calls/emails/texts and resolve policy questions with empathy and accuracy
• Process policy changes and respond to billing questions
• Support claims reporting and follow up to ensure timely communication
• Document every interaction in our agency management/CRM system
• Identify opportunities to improve coverage and connect customers with a licensed producer when appropriate

WHAT WE'RE LOOKING FOR:

• 0-1 year customer service experience (insurance preferred, not required)
• Strong phone presence, clear writing skills, and high attention to detail
• Comfort juggling multiple tasks in a fast-paced, customer-facing environment
• Willingness to obtain/maintain required insurance license(s). (We'll support training)

WHY THIS ROLE:

• Stable, reputable agency with long-term customers and a supportive team
• Clear growth path into licensed producer/sales for motivated candidates
• Competitive pay with higher starting rates for relevant insurance experience

Compensation: $20.00 - $23.00 per hour

Apply: Send in your resume and why you are interested. Selected candidates will complete a short phone screen.