Customer Service Representative - State Farm Agent Team Member

Itsjakefromsf; Bedford (NH); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

A dynamic insurance agency in Bedford, NH seeks a Customer Service Representative to enhance customer experiences and support the agency's growth. The role involves answering inquiries, assisting with policy changes, and processing claims. Ideal candidates possess strong communication skills and attention to detail. Offering a competitive salary between $48,000 and $52,000, along with benefits including a Simple IRA, flexible schedule, and paid time off, this position provides opportunities for growth within a motivated team environment.

Qualifications

• Communication and interpersonal skills are essential for customer interaction.
• Detail-oriented approach necessary for accurate record-keeping.
• Multitasking ability to handle multiple customer inquiries efficiently.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Customer Service Representative – State Farm Agent Team Member

Full‑time position located in Bedford, NH.

Replies to inquiries within 24 hours.

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2019 and is a team of four who value discipline, teamwork, and strong performance. Before becoming an agent, I served in the military, shaping my leadership style and commitment to accountability, collaboration, and results. We support the military community and remain involved in efforts that give back to those who have served. Our team enjoys PTO, a Simple IRA, licensing reimbursement, flexibility, and regular team outings and events. We believe in working hard while maintaining balance and strong team connections, fostering a high‑speed, collaborative, and team‑focused culture. We’re looking for someone who wants more – more growth, more responsibility, and more opportunity. If you want to lead yourself and others, thrive in a performance‑driven environment, and be part of a strong, motivated team, this could be a great fit for you.

Role Description

As a Customer Service Representative – State Farm Agent Team Member with Jacob Bramel – State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $48,000.00 – $52,000.00 per year.