Customer Service Representative - State Farm Agent Team Member

Diana Lockmiller - State Farm Agent; Madison (AL); On-site; USD 30,000 - 80,000; Full time

Benefits offered by this job

Simple IRA

Group Life Insurance Benefits

Paid time off (vacation and personal/sick days)

Growth potential through advancement opportunities

Job summary

Diana Lockmiller - State Farm Agent is looking for a qualified Customer Service Representative to join the team in Madison, Alabama. This role involves establishing customer relationships and providing friendly service, with a strong focus on helping clients navigate insurance options.

The ideal candidate is self-motivated, detail-oriented, and able to work in a team environment. This position offers a salary plus commission/bonus, growth potential, and various benefits including a Simple IRA and paid time off.

Qualifications

• Knowledge of life and health insurance products is required.
• Ability to obtain Property and Casualty and Life and Health licenses.
• Proactive and detail-oriented approach to tasks.

Responsibilities

• Establish and maintain customer relationships.
• Provide accurate and friendly customer service.
• Educate customers about insurance options.

Skills

Interpersonal skills

Communication skills

Organizational skills

Problem-solving skills

Customer service dedication

Education

High school diploma or equivalent

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of customer service representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Benefits

• Simple IRA
• Group Life Insurance Benefits
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Interest in marketing products and services based on customer needs
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Provide timely and thorough activity reports to agent
• Ability to effectively relate to a customer
• Knowledge of life products
• Knowledge of health products
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation: $30,000.00 - $80,000.00 per year

If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.