Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Ruther Glen (VA); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Ruther Glen, Virginia is looking for a Customer Service Representative to provide outstanding customer support and manage policy inquiries. You will also handle claims and maintain accurate communication records.

The position offers a compensation range of $14.00 - $18.00 per hour along with benefits such as a Simple IRA, performance bonuses, and opportunities for advancement.

Qualifications

• Strong communication skills to interface with customers effectively.
• Detail-oriented to manage customer interactions accurately.
• Customer service experience preferred for effective issue resolution.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Ability to multitask

Previous customer service experience

Job description

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Matt Brandt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation

Compensation: $14.00 - $18.00 per hour

Benefits

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Location

Our office is located in Ladysmith, VA.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.