Customer Service Representative - State Farm Agent Team Member

Ryan Jones - State Farm Agent; Midlothian (VA); On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Bonus based on performance

Free food & snacks

Opportunity for advancement

Paid time off

Job summary

Ryan Jones - State Farm Agent in Midlothian, VA is seeking a Customer Service Representative to deliver exceptional experiences, handle inquiries, assist with policy changes, and coordinate with the team to support community needs.

This full-time role offers performance-based bonuses, advancement opportunities, paid time off, and other benefits. The position requires outbound calling and the ability to make recommendations for additional services.

Qualifications

• Strong communication and interpersonal skills are required.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Ability to make strong recommendations for additional services.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Pivot to find additional sales opportunities.

Skills

Communication

Interpersonal skills

Multitasking

Customer service experience

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Replies within 24 hours

• Bonus based on performance
• Free food & snacks
• Opportunity for advancement
• Paid time off

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Ryan Jones - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Pivot to find additional sales opportunities.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Ability to make strong recommendations for additional services

Compensation: $37,000.00 - $55,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Midlothian, VA and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

This position requires outbound calling including cold calls to potential customers. Can you do this? *

Are you currently licensed? *

Do you have experience working for a State Farm agent? *

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none